Mobile WFM (Mobile Workforce Management) enables companies to optimize their administration of service and assembly staff working in the field – and to cut the costs and increase the quality of service when doing such.
Mobile WFM equips your staff to rapidly handle commissions on-site. This is thanks to their having access to all relevant data, which stems from the backend system. It permits an efficient processing of the order, and the guaranteeing of customer satisfaction.
Feedback on times of work and materials consumed, signatures on documents, and reports on work completed are also recorded on mobile and digital bases – via notebooks or smartphones, making things easier than they have ever been before. The digitalized entering of data reduces the volume of on-paper documents, obviates redundant entering of data, and causes the avoidance of errors. The result of all this: a lean processing of commissions and a significant cutting of costs.
The use of Mobile WFM also yields the simple and effective mobilization of processes in the areas of service management and facility services.
Proof of performance for the client
LIWEST is profiting from the operating advantages of enterprise mobility – thanks to its deployment of Mobile WFM solution, which is based on S&T’s “service2go”.
Kühltechnik Hauser relies on Mobile Workforce Management to increase productivity and customer satisfaction.